FAQs

Frequently Asked Questions (FAQs)

Welcome to the Opelcarry FAQ page! We have compiled a list of common questions to help you find quick and clear answers regarding our store policies. If you need further assistance, please do not hesitate to contact our customer support team.

Ordering & Products

Q1. What types of products do you sell?

We specialize in providing high-quality Handbag products designed for everyday use. 

Q2. How do I place an order and pay?

Simply browse our collection, add your desired items to your cart, and proceed to checkout. We accept secure payments through COD (Cash On Delivery). All transactions on our website are processed in the US Dollar ($).

Q3. Can I cancel my order?

Yes, if you change your mind, we provide a cancellation window of 24 Hours after your order is placed. 

Shipping & Delivery

Q4. Do you offer free shipping?

Yes, we are pleased to offer Free Shipping on all orders. 

Q5. Where do you ship your products?

Our target delivery region is exclusively the United States. 

Q6. How long will it take to receive my order?

To ensure transparency, our delivery timeline is broken down as follows:  

  • Order Cut-off Time: 5:00 PM (EST).
  • Processing Time: It takes 1 to 2 business days to process your order.
  • Shipping Time: The transit time is typically 3 to 5 business days.
  • Total Estimated Delivery: You can expect your package in 4 to 7 business days.

Q7. Will I receive a tracking number?

Yes, we do provide a tracking number for every dispatched order. We partner with trusted carrier services, specifically UPS, to deliver your items securely.

Returns & Refunds

Q8. What is your return and exchange policy?

We offer a return window of 30 Days from the date of delivery. Yes, I accept returns for defective and non-defective products. Furthermore, yes, I accept exchanges if you wish to swap your item.

Q9. Who is responsible for the return shipping costs?

For all returns, the return shipping cost is the customer's responsibility. 

Q10. Do you charge any restocking fees?

No, we believe in straightforward pricing. There is a $0 Restocking Fee applied to returns.

Q11. How long does it take to process a refund?

Once we receive and approve your returned item, our standard refund process time is 7 Business Days. 

Need More Help?

If you have any other questions regarding your shopping experience, we are here to assist you! 

Business Information

  • Store Name: Opelcarry
  • Phone Number: +1 (212) 633-6471
  • Email Address: support@opelcarry.shop
  • Physical Address: 126 Bank St, New York, NY 10014, USA
  • Business Days: Mon - Fri
  • Support Hours: 9:00 AM - 5:00 PM (EST)
  • Time Zone: (GMT-05:00) Eastern Standard Time (New York)
  • Response Time: We are committed to responding to all inquiries within 24 Hours.